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Mhelpdesk

Field service management application


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Published 12/01/2014 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Mhelpdesk is a field service management app that provides all of the expected features of this kind of software, along with additional tools to make the running of your service business even smoother. The app is built around the the core capabilities of dispatching and scheduling, billing and invoicing, complete document creation, job tracking and CRM. Additional features to augment these process include time tracking, customer asset tracking, electronic signature capture, and customized reporting.

Mhelpdesk provides complete workforce management with a Google Maps integration for technician and job locating, showing the real-time location of all staff. The drag-and-drop scheduling and calendar tool lets you allocate jobs to staff, automatically alerting field technicians. The app provides complete visibility into all job statuses, payments, estimates and other job related activity. Technicians can use the mobile app to access work order details, logs/notes, messages and files related to all clients. They can also create and access estimates, invoices and payment details.

Mhelpdesk provides the ability to create and track professionally branded estimates, that can be converted into work orders in one click, which can then be used to generate invoices. Customers can use the app to finger sign work orders, estimates and invoices from technicians’ mobile devices. Mobile devices can also be used to track customer assets with barcode scanners, as well as to track the time spent at a job for more accurate invoicing. The Mhelpdesk mobile app is available on any iPhone, iPad or Android device.

Mhelpdesk screenshot
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What is the history and popularity of the app?

Mhelpdesk is used by over 10, 000 companies worldwide and is mostly adopted by small and medium-sized companies. The solution is used by a wide variety of industries, from carpet cleaning, computer repair and electricians, to maid services, painting businesses and window cleaning. The website has an endless list of customer testimonials to read through from clients in all manner of industries. Mhelpdesk has been praised for its ease-of-use, its time-saving capabilities, as well as the daily training and the high level of customer service provided by the company.

What are the differences to other apps?

Mhelpdesk is an all-in-one solution to manage all areas of any service company. It is affordable for SMBs yet provides the complete set of required field service features such as scheduling; job/ technician tracking and mapping; and service request, invoice and job estimate creation. Furthermore, the app offers a Quickbooks integration to help manage your accounts more easily. Mhelpdesk has also been praised by users for its ease of use, even for those who are unfamiliar with business software.

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How does the web app look and feel to use?

Mhelpdesk offers a no-frills type of interface with a layout that is logical and easy to navigate. The dashboard provides quick access to six main tabs: Home, Work Orders, People, Scheduling, Transactions and Reports. You can also see a quick summary of appointments, invoices, work orders and sales. The Home tab lets you create new work orders, estimates, and invoices, as well as adding customer details.

Within each tab there are a number of additional tools and options to drill down into data and customize your experience. The familiar Google Maps view shows you all your employees’ locations with photographs of their faces dotted across the map. All of the documents you can create in Mhelpdesk such as the invoices and estimates, can be branded with your logo for added professionalism.

How does the registration process work?

You can sign up for a free trial of Mhelpdesk by clicking on the “Free Trial” button on the top right-hand side of their homepage. This will lead you to a page with a form to fill. Enter your company name, full name, email, phone number and password, and click on “Start My Free Trial”. You will then get free access to Mhelpdesk for 14 days. No credit card is required.

What does it cost to use the application?

Mhelpdesk is offered on four different pricing plans that scale depending on need and business size. The Starter plan costs $30 per month and covers 25 jobs per month, 25 invoices per month, and allows for 1 user. You can add additional users for $30 per month. The next plan, the Pro plan, costs $75 per month and provides unlimited jobs and invoices, and 1 user, with additional users costing $25 per month.

There is also a Business plan that costs $149 per month and allows for 5 users, and costs $20 for each additional user. The final package, the Enterprise plan, varies depending on the needs of the client.

Who would you recommend the application to?

Mhelpdesk was designed for service companies, with specific industries in mind. However, the app has been adopted by users in all kinds of fields, namely maintenance, repair, and cleaning. It is ideal for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid services, gardening, landscaping, window cleaning and more.

Due to the scalable pricing plans, it is a suitable solution for any service company with small or medium-sized teams, as well as growing companies. Mhelpdesk can help business owners and their staff keep organized, track all business activities, communicate and reduce the billable hours spent on paperwork.

  • Drag-and-drop employee scheduling and dispatching tool that works with Google Calendar
  • Google Maps integration to see the location of all employees and jobs
  • Create branded service requests, estimates and invoices
  • See a complete overview of all transactions, jobs, people, files, and more
  • Employees can track billable time in the field from their mobile devices
  • Quickbooks integration and works on all iOS and Android devices
  • Electronic signature capture and asset bar code scanning from mobiles


Mhelpdesk video

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Mhelpdesk pricing

Cheapest plan (per month) : $30.00
Most expensive plan (per month) : $149.00

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